1 in 5 of All Network Jobs,the Scale Account
The network's biggest single operation: 28,000+ dispatched jobs, 19.2% of everything the entire ~70-account network produced, at a cost per job right on the network benchmark.
What changed for Anchor Towing Group
Every missed call is a tow on someone else’s truck.
Multi-market fleets face a scaling trap: what works in one metro rarely transfers cleanly to the next, and acquisition costs usually climb with every market added.
The job: run the network's largest account across multiple markets while holding cost per job at the network benchmark, proving scale does not have to mean paying more per tow.
Missed Emergency Calls = Lost Tows
A stranded driver calls the first listing that answers. Every missed inbound is a tow that went to the next truck. There is no second touch in roadside.
Calls Tracked, Jobs Invisible
Most towing operators know their call volume but not which campaigns create actual dispatched jobs. Optimizing for calls instead of jobs burns budget on junk volume.
Junk-Call Budget Drain
Lockouts, gas runs, and tire calls carry a fraction of the per-job profit of a real tow. Untracked, they quietly eat the ad budget that should be winning two-way tows.
No After-Hours Engine
Roadside demand peaks at night and on weekends, exactly when most operators stop answering. The demand does not pause; it just converts on a competitor's number.
Built on answered calls and job-level economics.
Towing is won on answered calls and job-level economics. We run emergency-intent paid search, wire every campaign to tracked call routing, and grade every call to the job it becomes, so budget flows to the jobs that actually pay.
Emergency-Intent Paid Search
Campaigns built exclusively on high-intent roadside queries like tow truck near me, winch out, and flatbed, scheduled around when breakdowns actually happen, not business hours.
Tracked Call Routing
Every campaign gets a dedicated tracking number feeding a monitored ring group. Every inbound is answered, logged, and attributed back to the exact campaign and keyword that produced it.
Job-Level Profit Steering
Every call is graded to its job type. Two-way tows carry roughly 10× the per-job profit of a lockout, so budget is continuously steered toward the job mix that pays.
Jobs dispatched. Economics held.
Jobs Created
~1 in 5 of all network jobs (19.2%)
Cost per Job
No scale penalty
Sustained Growth
Compounded while costs stayed flat
Timeline
Phase 01: Tracking Foundation
Dedicated tracking numbers, ring-group routing, and job-level logging stood up before scaling spend. No optimization happens on data you don’t have.
Phase 02: Campaign Launch + Restructure
Emergency-intent search campaigns launched and restructured around answered-call rate and call-to-job conversion, not vanity click metrics.
Phase 03: Job-Mix Optimization
Call grading data steers budget toward high-profit job types. Junk-call sources get cut; two-way tow and recovery queries get the headroom.
Phase 04: Scaled Steady-State
Volume scales while cost per job holds inside the target band. The account compounds with more calls, more jobs, and the same unit economics.
Results like this, in other accounts.
Let’s do this for your towing company.
Free strategy call. We’ll look at your current numbers and tell you exactly where the opportunity is.
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